Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org or via WhatsApp at +4367764039288
No. Not at all! All our steel elements are made of Surgical Grade Stainless Steel which is considered as hypoallergenic and will therefore not cause any allergic reactions.
Our products all contain steel elements (either the plate, the chain, or both). These steel elements are made of Surgical Grade Stainless Steel which is more corrosion resistant than usual stainless steel. The Nylon elements are made of 100% High Quality Nylon.
Gold variants: Surgical Grade Stainless Steel with real 18K Gold PVD Coating.
Rose variants: Surgical Grade Stainless Steel with Rose PVD Coating.
Black variants: Surgical Grade Stainless Steel with Black PVD Coating.
Silver variants: Plain Surgical Grade Stainless Steel
If you face any difficulties during the customisation process, feel free to email us at email@example.com or text us on WhatsApp. You can also just click on the WhatsApp icon in the bottom right corner of the website to go directly to your WhatsApp conversation with us. We will reply as soon as possible and assist you with the entire process!
Depending on our servers, it might take a while until you will be redirected to your cart with the customised product. It usually takes a couple of seconds, but might take up to a minute in certain circumstances.
IMPORTANT: Do not leave, close or refresh the page after you have clicked the Add to Cart button or you have to start your customisation process again. You will be redirected soon.
This depends on your browser's language. Our confirmation mails in English should include your customised product picture. In our German confirmation mails on the other hand, they will show a default product picture instead of your customised one (because of some stupid bug, we haven't been able to solve yet...). But don't worry, we have received your custom design and you will receive your customised product :)
All our products are being shipped from Vienna, Austria. Orders within Austria will arrive in 1-3 working days. Orders from other European countries should arrive within a few working days as well. During the checkout process you will see an estimated delivery time for your destination country.
After we have received your order we will start personalising your piece as soon as possible. After your package is out for delivery you will receive another email from us containing a Tracking Code which you can use to follow your order.